order processing

  • Each item is made to order in our Lexington, KY studio with the utmost care and attention to detail. We create each piece by hand and strive to accomplish the highest level of quality possible.
  • The handmade nature of our process means that each item is unique, with its own set of distinctive details and potential slight imperfections. We believe those details and imperfections are in fact perfect, as they contribute to making your item a one-of-a-kind object that is uniquely yours.
  • For personalized orders, please specify your custom details in the form provided at checkout. If you have any questions or concerns, please don't hesitate to contact us.
  • Need to edit your custom order? Please contact us as soon as possible so we can take your changes into account.

Payment & Shipping

  • We accept payments via most credit cards as well as PayPal.
  • Your order will be shipped within 5 to 8 business days from the time it is placed. We will only ship after full payment is received.
  • For large orders (10+ items), please allow an additional 2 to 3 business days of processing time before your items are shipped. Don't hesitate to reach out to us if this is a concern. 
  • Orders are shipped via USPS with Priority Mail 1 to 3 day shipping.
  • La Côte d'Or Boutique is not responsible for potential damage or delay occurring during transit.

Exchanges & Returns

  • We accept returns and exchanges if we have made an error in processing your order. If this is the case, please contact us as soon as you receive the inaccurate order so we can correct our mistake.
  • Custom orders cannot be returned or exchanged unless we have made an error in processing your custom request.
  • We work hard to ensure your satisfaction with our products, if for any reason you were to be dissatisfied with your order, please feel free to contact us, we would love a chance to address your concerns and make things right by you.